1. General information
We are very happy that you came to our website www.simpleortho.lv. The information available here is intended to ensure a pleasant shopping experience in our store. In order to use this website and purchase our products, you must read and accept the terms of use. The owner of the website is SIA "SimpleOrtho", registration number . 40203351790, company address – Kadiķu ceļs 66, Jelgava, LV-3002, Latvia, phone no. +371 20 259 203. If you have any questions regarding the terms of use, please contact us by writing to the e-mail address [email protected] All content published on this website is the property of SIA "SimpleOrtho".
2. Usage
The Terms of Use apply to all transactions in which you engage with SIA "SimpleOrtho". By placing an order, you automatically agree to our terms of use.
3. Data protection
Ensuring the privacy and security of your personal information is very important to us. Customer information is necessary to offer the best customer service and to fulfill orders. We retain your personal information for as long as necessary to process the order you have received. We take responsibility for all personal information such as your name, address, etc. that you disclose to us, and it will not be passed on to third parties. All information will always be safe as we maintain strict data security standards. Every payment will be encrypted using SSL technology, which is used to ensure the security of online transactions. It provides essential mutual authentication features, data encryption and inviolability for secure transactions.
4. Pricing policy
Euro (EUR) currency is used in transactions with all countries. VAT is included in the product price. VAT is different for different goods (VAT is different for technical aids and shoes). Please note that all prices and product information in SIA "SimpleOrtho" online store are subject to change.
5. Product availability, color, warranty.
Unless otherwise stated, all items offered in the online store are available. We have tried to represent the colors of the products offered on the website as accurately as possible. However, the colors you see will also depend on the resolution of your computer monitor, so we cannot guarantee that the colors displayed by your monitor will be accurate. Some products come with a manufacturer's warranty. The warranty is valid only if the terms of use of the products have not been violated.
6. Ordering and payment
Once you have selected the items you want to buy and click "Confirm Order", you will receive a confirmation email. You can make payments in the online store with Visa, Visa Electron, MasterCard bank cards, as well as by paying the bill in the Internet bank. If you want to make any changes to your order, please contact us immediately at [email protected]. It may happen that we cannot clarify your order, so we apologize in advance for the inconvenience, but we will try to do our best to help you. We do not transfer credit card or other payment information to third parties, except to process payment for ordered goods as required by law.
7. Changes to Terms
SimpleOrtho may periodically change these Terms to include new, unanticipated and unincorporated Terms of Use. By continuing to visit and use our website, you agree to all changes made to the rules. Please note that these terms only apply to the information you provide on our website. If you have any questions, please contact us by email.
8. Delivery Information
Delivery methods. We offer delivery provided by Omniva parcel boxes and Omniva courier. Usually, orders are sent out within 2-5 working days after placing the order (please note that orders are not sent out on Saturdays, Sundays and public holidays of the Republic of Latvia). The delivery time of the order is 2-3 days after the order is sent. The order will be delivered to the address you specified when making a purchase on the "SimpleOrtho" website. Although there may be various reasons for delays, we do our best to ensure that the order is delivered on time, sometimes delays are possible. If the delivery is delayed due to any force majeure or circumstances caused by third parties, you will be informed of the delivery delay by receiving an informative e-mail.
Delivery prices. Delivery in Latvia with Omniva parcel is free. Delivery in Latvia by Omniva courier - € 7. Delivery by Omniva package in Estonia and Lithuania - € 5.61. Delivery in Estonia and Lithuania by Omniva courier - € 7.58.
9. Return of goods
The team of SIA "SimpleOrtho" tries to satisfy the wishes of every buyer and will do everything to make the cases of returning goods rare. If, however, you are not satisfied with the purchase, you have the opportunity to exchange it within 14 days after receiving it at no additional cost. SIA "SimpleOrtho" accepts a product for exchange if it is returned clean, undamaged, with all details (original packaging, authentic labels and protective bags), without signs of use. SIA "SimpleOrtho" does not accept a product for exchange if it is made and ordered according to your individual measurements, damaged, dirty, without all the details (original packaging, authentic labels and protective bags). If you want to exchange the product, please contact us by writing to [email protected] and adding the invoice number and order number. After confirmation, send the product to: SIA "SimpleOrtho", company address - Jelgava, Kadiķu ceļs 66, LV-3002, Latvia, indicating whether you want to exchange the product or receive the money back. Shipping costs are borne by the buyer. If you choose to receive money back for the purchase - the transfer will be made to the account from which the order was paid for. The money will be deducted back using the same payment method that the customer used to make the transaction. Refunds are made within 14 days of receiving the goods.
10. Disputes
All disputes that have arisen between the merchant and the buyer can be resolved through negotiation. If the dispute cannot be resolved through negotiations or correspondence, the Parties will resolve the dispute in the LR court, observing the laws and regulations of the Republic of Latvia.
11. Liability
Products are sold for personal use. You undertake not to use the goods placed in the e-shop of SIA "SimpleOrtho" for commercial, business or resale purposes.